PAYMENT POLICY
At Charles & Mia, we are committed to providing secure, reliable, and convenient payment options for our customers. Please read the following information carefully before completing your purchase.
Credit / Debit Card
We accept all major credit and debit cards, including Visa and MasterCard.
To complete your purchase using a card, select “Credit/Debit Card” at checkout and enter your card number, expiration date, CVV code, and billing details as requested. Once you confirm your payment, you will receive an order confirmation email if the transaction is successful.
All card payments are processed securely through encrypted and certified payment gateways. We do not store your full card details.
All payments are subject to verification and authorization by your payment provider.
We reserve the right to refuse or cancel orders if payment cannot be authorized or is flagged as potentially fraudulent.
PayPal
We also accept PayPal, a globally recognized and secure online payment service.
To pay with PayPal, select “PayPal” at checkout. You will be redirected to the PayPal website where you can log in to your account and confirm your payment. Once the transaction is completed, you will be redirected back to our website and receive your order confirmation.
Using PayPal allows for a fast and secure checkout experience without sharing your financial information directly with us. PayPal also provides buyer protection and fraud monitoring.
Currency
All transactions are processed in British Pounds (GBP).
All prices displayed on our website are shown in GBP and include applicable taxes where required by law.
Security
Your security is extremely important to us. Our website uses SSL encryption technology to ensure that all transactions and personal information are transmitted securely.
We comply with applicable UK data protection and consumer protection regulations and take appropriate measures to safeguard your information at all times.
While we take all reasonable measures to protect your data, no method of transmission over the internet is completely secure.
Contact Information
Store name: Charles & Mia
VAT: ES47711912E
Email: info@charlesandmia.com
Phone: +34658957163
Address: Pl. Iglesia, 14, 12330 Traiguera, Castellón, Spain
Our customer service is available from Monday - Friday, from 09:00 – 17:00 (GMT). Our customer service aims to reply within 24 hours during working days.
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How can I contact customer support?
You can reach our customer support team by visiting the contact page or sending an email to info@charlesandmia.com
Where do you ship to?
We ship exclusively to the United Kingdom. To offer competitive pricing and a wide selection of products, all orders are dispatched directly from our international fulfillment center.
What are the shipping costs?
We offer free shipping on all orders within the United Kingdom. No additional shipping fees will be charged at checkout.
How long will it take to get my orders?
To offer competitive pricing and a wide selection of products, all orders are dispatched from our international fulfillment center.
Estimated delivery time: 7–16 business days (including processing time).
Order cutoff time: 17:00 (GMT). Orders placed after this time will be processed the next business day.
Handling time: 1–4 business days (Monday to Friday).
Please note that delivery times are estimates and may vary due to external factors such as customs or courier delays.
For more details, please refer to our Shipping Policy.
Is my payment data safe with you?
Your security is our highest priority. All transactions on our website are protected using advanced SSL encryption technology to ensure your privacy and security. We continuously monitor and update our systems to maintain the highest security standards and comply with applicable regulatory requirements.
While we take all reasonable measures to protect your information, no method of transmission over the internet is completely secure.
Are there any hidden costs or taxes?
No, the price you see at checkout is the final price.
What payment method do you accept?
We accept a variety of payment methods to make your shopping experience seamless. This includes PayPal, major credit cards such as Visa, MasterCard. You can read our Payment Policy here.
The estimated delivery time has expired. Where is my order?
In most cases, orders are delivered within the expected delivery time. However, delays can occasionally occur during the delivery process. You can check the status of your order via the following link: Track My Order
If your order has not arrived within 7 days after the estimated delivery time, please contact us via our Contact page.
How long after I complete a purchase can I ask for a refund?
Customers have 30 days from the date they receive their order to request a return.
Please contact us first for instructions. In some cases, a return may not be required, and we will provide an appropriate solution.
For more details, please refer to our Refund Policy.