FREQUENTLY ASKED QUESTIONS

How can I contact customer support?

You can reach our customer support team by visiting the contact page or sending an email to info@charlesandmia.com

Where do you ship to?

We ship exclusively to the United Kingdom. To offer competitive pricing and a wide selection of products, all orders are dispatched directly from our international fulfillment center.

What are the shipping costs?

We offer free shipping on all orders within the United Kingdom. No additional shipping fees will be charged at checkout.

How long will it take to get my orders?

To offer competitive pricing and a wide selection of products, all orders are dispatched from our international fulfillment center.

Estimated delivery time: 7–16 business days (including processing time).

Order cutoff time: 17:00 (GMT). Orders placed after this time will be processed the next business day.

Handling time: 1–4 business days (Monday to Friday).

Please note that delivery times are estimates and may vary due to external factors such as customs or courier delays.

For more details, please refer to our Shipping Policy.

Is my payment data safe with you?

Your security is our highest priority. All transactions on our website are protected using advanced SSL encryption technology to ensure your privacy and security. We continuously monitor and update our systems to maintain the highest security standards and comply with applicable regulatory requirements.

While we take all reasonable measures to protect your information, no method of transmission over the internet is completely secure.

Are there any hidden costs or taxes?

No, the price you see at checkout is the final price.

What payment method do you accept?

We accept a variety of payment methods to make your shopping experience seamless. This includes PayPal, major credit cards such as Visa, MasterCard. You can read our Payment Policy here.

Where can I learn more about the payment and processing on your store?

For more information, you can also consult Charles & Mia Terms of Service here or Privacy Policy here. You can also read our Payment Policy here.

The estimated delivery time has expired. Where is my order?

In most cases, orders are delivered within the expected delivery time. However, delays can occasionally occur during the delivery process. You can check the status of your order via the following link: Track My Order

If your order has not arrived within 7 days after the estimated delivery time, please contact us via our Contact page.

How long after I complete a purchase can I ask for a refund?

Customers have 30 days from the date they receive their order to request a return.

Please contact us first for instructions. In some cases, a return may not be required, and we will provide an appropriate solution.

For more details, please refer to our Refund Policy.